Privacy Policy

Please read this Privacy Notice carefully as it sets out how Lights-On Consulting Limited uses your personal information when you browse our website. If you have any questions about this notice or do not agree with it, please contact Lights-On at enquiries@lights-on.com before using this website.

This Privacy Notice reflects our obligations under UK GDPR, PECR and the DPA 2018.

ICO registration reference number: ZA413199

We may update this notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

Data Protection Notice

Lights-On respects your privacy and seeks to protect your personal data. The following information describes how we gather and use data. The amount of information Lights-On holds on you and how it uses it depends on your relationship with Lights-On and on what service(s) you use, so some of the sections below may not be relevant to you. 

• We keep to a minimum the amount of information we hold about you. 
• We use your data to respond to your enquiries about our services (the lawful basis for this is “legitimate interest”) and to provide our services to you (the lawful basis for this is “Contract”). 
• We delete your data when it is no longer needed. 
• We apply appropriate security mechanisms to protect your personal data. 
• We may share your data with relevant third-parties where necessary to provide our service.

For the definition of terms used within this Privacy Notice refer to the ICO website or look at the UK General Data Protection Regulation (“GDPR”). We suggest you start with the ICO website. 

We are happy to answer any questions you have about this Privacy Notice. Contact us via email on enquiries@lights-on.com

FAQs

The following are basic questions you may have about our privacy statement. We encourage you to read the detailed statement below for additional details.  

WHAT INFORMATION DOES LIGHTS-ON COLLECT ABOUT ME?  

We collect your name, phone number, email address, the reason for contacting us as defined by you, where you learned about us as defined by you, your IP address, social identifiers, data provided by cookies and other similar technologies, functional data such as registration and system data.  

WHY DOES LIGHTS-ON NEED MY INFORMATION

We use the data to provide you with the best experience from the products and services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about new products or services available, security and other types of updates.  

HOW IS MY INFORMATION USED?  

We use the data for the following purposes:  

• Product Improvement  
• Future product enhancement  

• Customer Support  
• Security, Safety, and Dispute Resolution  
• Communications and Marketing
• Research  

WHAT ARE MY RIGHTS AS A DATA SUBJECT

• You have the right to opt out of communications 

• You have the right to the deletion and or rectification of any incorrect data we hold about you 
• You have the right to object to us processing your information 
• You have the right to request access any information we hold on you 
• You have the right to withdraw any consent we may have obtained from you
• You have the right to complain about the way we process your personal data

You can exercise any of these rights by contacting us at enquiries@lights-on.com   

HOW DO I DELETE MY PERSONAL DATA FROM LIGHTS-ON AND WHAT ARE THE CONSEQUENCES

You can always send us an email to enquiries@lights-on.com or contact one of our team and request that your data be deleted. However, please note, the right to delete personal data is not an absolute right and may not be possible in certain circumstances (e.g. HMRC records). By deleting your personal data you may impact the service we can provide you. 

HOW LONG DOES LIGHTS-ON KEEP MY PERSONAL INFORMATION?

We retain personal data for as long as necessary to provide Services and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different Products or Services, actual retention periods can vary significantly. For direct marketing purposes, we will delete data after two years in the event of no response. 

HOW IS INFORMATION STORED?

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Where appropriate, data we transmit over the internet is protected using encryption.  

IS LIGHTS-ON USING COOKIES TO GATHER INFORMATION?

We may use cookies when you visit our website. This helps us to provide you with the best experience and allows certain parts of our website to function properly. We do not need consent to use essential cookies (e.g. site security) and/or analytical cookies. You have the right to refuse non-essential cookies (e.g. marketing)

HOW CAN I CONTACT LIGHTS-ON IF I HAVE ANY QUESTIONS REGARDING MY PRIVACY?

If you have any questions about the use of your personal information, please send us an email to enquiries@lights-on.com.  

WHERE DO I FIND WHAT YOU HOLD AND WHAT YOU DO WITH MY DATA IN MORE DETAIL?  

Lights-On holds GDPR Processing records, this defines all the data we store, where we store it and who we share it with.  You can request information on this by emailing enquiries@lights-on.com.  

WHAT PERSONAL DATA TO WE HOLD AND WHY?

Your name and contact information, provided by you, will be used to respond to your enquiry, requests for further information, and to communicate with you during the provision of our services to you. 

Lights-On collects and updates information about users of its services. It may obtain this information via direct contact with you, from third parties such as other users and automatically via your use of our services. 

This information includes your contact details, registration and payment details, support problems, details around participation in events, surveys and certain relevant details of your preferences. 

If you are a registered user of Lights-On services, Lights-On also gathers information about your use of our services, such as generic types of data accessed, times and volume of use of the services and Traffic Data from the use of our Website. Traffic Data includes logs, details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions, clickstream and similar usage or system data.  

Upon valid request we provide site visitors with access to all information including proprietary information that we maintain about them (but not other users unless required to do so by law) including unique identifier information (e.g. customer number or password) and contact information (e.g. name, address, phone number). Users can access this information by e-mailing or writing to us. Upon request we offer visitors the ability to have inaccuracies corrected by providing such correct details to Lights-On or where available by changing their registered details online 

Lights-On collects and uses your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms. If you are registered to use a service we may use the information you provide to us to carry out the service (please see the terms and conditions relating to that particular service) and we may contact you to obtain feedback on that service and any improvements we could make to it.  

HOW WE USE YOUR INFORMATION

We use the information you provide in our contact form to contact you. We may store this detail as a prospect if you are enquiring about our services. If you provide services and are contacting us to tell us about your services we may store your details if your services are of interest to us. 

For each visitor to Lights-On’s website, Lights-On’s Web server automatically recognises the users domain name. We also collect the e-mail addresses of those who communicate with us via e-mail and aggregate information on what pages users access or visit. Information volunteered by the user such as survey information and/or site registrations is also collected. The information we collect is used primarily for internal review and to improve the content of our services. It is also used to notify users about updates to our services. We also collect demographics using google analytics to see how many people are coming to our site and where they are located. 

This information is not shared with other organisations for commercial purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to enquiries@lights-on.com 

WHOM DO WE SHARE IT WITH?

Lights-On may work with Associates in the provision of some of our services.  

Lights-On will provide you with details of which Associates will be involved as part of the agreement with you regarding the provision of any of our services. We will also discuss and agree on any specific security requirements you may have during the provision of our services. 

All other third parties we use – including those who provide email and storage solutions used in our day to day work – are selected for, and monitored on, how they meet the requirements of current UK data protection legislation and the requirements of GDPR.  

Where this includes storage or processing of information outside of the European Economic Area (EEA), we include checks to ensure that compliance with the appropriate frameworks for exchange of personal data including approved transfer agreements and/or other safeguards.

Exemptions to the above are where we are asked to provide information as a result of a court order or to recover monies due. 

We do not share nor sell your personal data to anyone else. 

HOW LONG DO WE STORE IT FOR?

Marketing Information – We will store your personal information for a maximum of two years after your last communication with us, or from the date of completion of our services, whichever is the latest. If you wish to stop hearing from us prior to that time then email enquiries@lights-on.com

Financial Information – financial transactions between us might include some personal data. We are required to keep this information for the current financial year plus an additional six years. 

Service Information – Lights-On may store your information in its databases, such as its customer relationship database or finance system, for reference. The information may be retained and used by Lights-On to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law. This means we may retain information after an individual ceases to use Lights-On services or after the individual has ceased interacting with Lights-On. Except where the law, authorities or regulatory bodies require us to retain it for longer, we retain Traffic Data after the Traffic Data was generated. We periodically review our systems and only retain the information for as long as is necessary for this application.

FURTHER INFORMATION

Whilst we store your information we store it securely to prevent unauthorised use. 

Your Rights regarding our use of your personal data  

You have the right to request to review, edit or delete your personal data we hold by contacting us directly at enquiries@lights-on.com. You can also alter our collection and use of your data by contacting us to vary your communication and data usage preferences. You will always have the right to opt out of receiving promotional emails and other types of marketing communication from us.

We will respond to any valid request to access or delete your personal data as soon as possible, but certainly within 30 days.  

You can opt out of receiving certain direct communications from Lights-On. If you wish to stop receiving emails from us, you can do so by following the instructions included in every email sent to you via the “Unsubscribe” tab. We respect your choice, and we will stop sending you promotional emails once you unsubscribe. It may take up to one week to process your request. You can also make your choice by contacting us at enquiries@lights-on.com 

If there are any changes in your details that we need to reflect, you need to check the accuracy of the details that we hold about you, or if you have any other questions about this Privacy Notice, email enquiries@lights-on.com 

Should you feel that you need to complain about how we are handling your personal data, email enquiries@lights-on.com or use the ‘Contact Us’ form on our website. 

Your ultimate point of contact for all data protection matters in the UK is the Information Commissioner’s Office. See the Contact us page on the ICO website. 

COOKIES/SOFTWARE AGENTS

“Cookies” are pieces of software, which may be sent and recorded on your computer. These cookies enable us to collect information about how our websites and services are being used and to manage them more efficiently. Until you have registered on Lights-On’s website, the cookie will only track general usage patterns and technical information about your computer type and will not be used to identify you individually. After registration, cookies will be used to collect information on you to facilitate your website experience. 
 
You can turn off the ability to receive cookies by adjusting the browser on your computer but you should note that if you do so, this may materially distort the quality of service and data you receive. Cookies are not used to collect your personal information. Cookies are also used as a site security method to stop abuse of our subscriber service. 

CONTACTING YOU VIA EMAIL ALERTS OR NOTICES

 
Lights-On only sends marketing information to those that it believes it has a legitimate business interest to do so. Lights-On offers the opportunity for you to receive an e-mail newsletter or other notifications in relation to products being advertised on the Lights-On website or new services being offered. You can at any time choose to stop receiving e-mail alerts or newsletters by following the instructions on the alert, notification or e-newsletter or by e-mailing enquiries@lights-on.com 

If you do receive unwanted email from us all our correspondence offers clear instructions on how to opt out. If you supply us with your postal address or telephone number you may receive periodic mailings or calls from us with information on new products and services or upcoming events. If you do not wish to receive such updates, please let us know by or e-mailing us at enquiries@lights-on.com 

INTERCEPTION OF MAIL

 
Lights-On may intercept email addressed to individuals within Lights-On. The reasons we do this are related to security of Lights-On, its staff and others, for detection and prevention of crime and to identify correct recipients or to make sure mail is dealt with during staff absence. Lights-On may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt Lights-On’s systems or because they may pose security issues such as viruses. 
 
Lights-On may also filter out emails which contain certain content on the basis that content is offensive or the email is unwanted or spam. In certain circumstances this may unfortunately result in “innocent” emails being affected, but Lights-On does try to reduce such occurrences. 

SECURITY

Lights-On uses a highly secure, industry standard platform called Microsoft 365 to store its data. This is a system trusted by many large international companies, banks and law firms so we take seriously the  systems we use to protect your data. 

WHAT IF THIS PRIVACY NOTICE CHANGES

If changes to the Lights-On Data Protection Policy (and hence this Privacy Notice) include any significantly different use of your personal data, we will let you know and give you the option to agree to the new use. 
 

FURTHER QUESTIONS

If you have any questions about Lights-On privacy/data protection policy or the use of data in a particular service and you cannot email enquiries@lights-on.com then you should write to Director of Lights-On, c/o 3 & 4 Pegasus House, Pegasus Court, Tachbrook Park, Warwick, Warwickshire, CV34 6L. 

LINKING

We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.